I am at work and I am so chilled out. I work on the phones, for a television company (who shall remain nameless), and I have been getting technical training, so that I can help more of our customers sort out their problems, rather than transfering calls.
What happens is we get this training in a classroom, much like school, and then we spend two weeks taking nothing but technical calls. And right now, I am in the middle part, as I have just finished the training about 20 minutes ago. 🙂 So I am on the phone, for the last hour of my shift, taking my normal Customer Services calls, and to be honest, it is totally dead. And I am really excited about starting to take tech calls tomorrow 🙂 , as in really cannot wait. I guess its just because I am trying something new, so it is always exciting. I am just happy its not billing, because I like techincal, but I cannot do billing for the life of me.
The one thing that is important with working on the phone, and even moreso with tech, is how you explain something to a customer. Which is how graphic design works, its how you communicate the information. Its one of the things I have learnt, working for such a large company, customers only take in what they want to. So I suppose an important thing in what I do, is finding a way that all the important information will be taken in by whoever looks at it.
Because of the industry I am planning to go into, I am very big on reading the small print, but that is something I have learnt working here, as well as creating my own advertisements. People absorb what you tell them to, and people use that power against the very people they set out to have as customers.
By not displaying information as clearly as they should, people don’t even read important things such as contracts and small print, because they are boring. They just want to watch their new tv, not sit and read through a book of terms of their contract. As a business who serves the public, is it not important that we tell customers EVERYTHING, and not just the good bits to make a quick sale.
At the end of the day, if you are honest and upfront, a client or customer will respect you for giving them all the facts. Just because there are conditions to your free broadband, does not mean that is anyless of an offer if we tell you of the conditions.
I believe that the public should be given as much information as possible, by us, as in businesses, so that the can make the best decision. And people who withhold information, should get charged, as we need to defend the public. They have faith in who they deal with, too many people take advantage of that faith.
**sorry for rambling, but its a thought which has been in my head a long time, and I think that it is something that should be openly discussed. **