What do you notice most everyday? Is it the weather? What you had for dinner? What outfit you wore to work? Do you remember the person who served you when you bought your morning coffee? Did you say thank you, or are they lost in your mind, destined to never see the light of day again?

I ask because as someone who has worked in customer services since I was 16, I have always found conversation important. Of how a little bit if effort to wish your bus driver a nice day, could make him smile and want to be nicer to other passengers. Positivity is a chain reaction, once you feel it, you can pass it on to others. It is contagious. And when you feel happy, everything that you have to deal with is a lot easier.

So why does that bring in conversation? Well, I work in a call centre, where conversations are of obvious importance. Sometimes, due to the environment, it is easy to become caught up in the business of targets and such, so that conversations don’t become the focus. Well, in my bid of being more positive, I decided to work on building a better conversation with my customer. And over the last few days, I focused on the call and the customer, and it made me feel good because the customer could see the difference. Feeling like you have helped someone, is a big personal boost, and that makes things bearable.

The biggest way to change things, is to treat everyone in your life the way you expect to be treated. Converse with people to treat the situation with a positive outlook. Try it and see what happens. It makes work better and life easier. As they say, if you open the door for positive thinking, more positive opportunity will find you.

I hope this makes sense. I am always quick to complain when life is poor, but being positive is not something I do normally. So this new thing is helping
me change some habits and hopefully change my life for the better.