One of the most irritating things is when someone tells you the wrong information in a bit to make a sale. This happens a lot, in a society where businesses want every penny they can. Every time you watch TV or open the newspaper there are advertisements everywhere. Companies fighting each other to gain a consumer’s attention. To get their money. This should be great for consumers. Get the best deals as the companies compete for customers. But it doesn’t always happen like that. Sometimes corners get cut, and the customer gets mislead, or feels let down.

As said previously, I sold my old phone through a mobile phone site, mainly because they did the best deal for my phone. They promised a quick turnaround and the money will go straight to my bank within days of recieving my phone. It sounded too good to be true. Well, they offered me £120 for an iPhone 4S and I was thrilled. So sent it away, and waited for a result. They said they phone had water damage, as had a ‘water damage’ indicator on the inside. Being me, I trust the company and was disappointed, when they offered me £90 instead, I accepted it. After all, that was the general price every other company was offering me. 4 days later, I am still waiting for anything about payment, and I’m getting frustrated. So, I googled the company and read a few reviews. This should have been something I did first. Many of the reviewers had experiences like mine. Where perfect handsets were voiced as having ‘water damage’. Phones that had been previously tested as undamaged, fail when they go to this company. So the company then drops the price, down to the level that other companies are offering to pay for your device. It has the appearance of a con, to get people in with higher than normal offers for devices, just decrease it.

After working in customer services previously, I feel that I should point out that people NEED TO read their terms in conditions. They are usually a tiny font, or available at the bottom of a website. You should always read these conditions BEFORE you agree to anything. If you agree to something, and it comes up later in your dealings with a company, you will be in the wrong. Never ever sign or agree to anything you don’t read. If you don’t read everything, you have nowhere to turn if it all goes wrong.

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